I always encourage my customers to write a little sentimental note when they send me their keepsake item. It can be a note to your pet or to me telling me something special about your time together or how you remember your furry friend. Anything really, I love to be able to connect with my customers in that way and to also share with others going through something similar.
For example: “theres never enough time but this keepsake will allow me to hold you close to my heart where ever I go”